Legal
Privacy Policy
How we collect, use and protect your information.
Last updated: October 2026
Halcyon Household was founded on the understanding that those who engage our services, whether as clients or as candidates, do so on the basis of absolute trust. Every piece of information shared with us is received in that spirit, and this policy reflects our commitment to honouring it.
About us
Halcyon Household Ltd is a specialist private household recruitment agency placing housekeepers, and selected nannies, governesses and maternity nurses, with private households in London and internationally. We are the controller of the personal information described in this policy and handle it in line with the UK GDPR and the Data Protection Act 2018.
Halcyon Household Ltd, 21 Ellis Street, London SW1X 9AL. Company No. 17105010. ICO registration ZC201882. Email: admin@halcyonhousehold.co.uk
Information we collect
- Clients: contact details, details of the role and household needed for the search (which may include household members), invoicing details and correspondence.
- Candidates: contact details, work history, qualifications, references, identity and right to work documents, DBS results where the role is eligible, and health information only where a role requires it.
- Referees: contact details and the reference given.
- Professional contacts: name, role and business contact details.
- Website visitors: information given through our forms, and technical information such as IP address.
Where it comes from
Most information comes from you. We also receive information from referees, from the DBS or our DBS provider, from people who refer you to us, from clients after an interview or trial, and from public professional sources such as LinkedIn.
How we use your information
| What we do | Our lawful reason |
|---|---|
| Run searches, match candidates with roles and arrange introductions | Our agreement with you, or steps towards it; and our legitimate interest in running our agency |
| Check identity, right to work, references and, where the role is eligible, DBS | Legal obligation; and our legitimate interest in safe, suitable placements. We handle criminal record information only where the law allows |
| Hold health information needed for a particular role | Your explicit consent, or where the law otherwise allows |
| Invoice, keep records, reply to enquiries and keep in touch with professional contacts | Legal obligation; our agreement with you; and our legitimate interest in running our agency |
Where we rely on your consent, you can withdraw it at any time.
Candidates must give us the information needed for the checks the law or the role requires. Without it, we cannot introduce you. Clients must give us the information needed to carry out the search.
We do not make decisions about you by automated means.
Who we share it with
We do not sell personal information or use it for advertising.
- Clients: a candidate’s profile, only with the candidate’s consent for that role and once the required checks are complete.
- Candidates: only what is needed to consider a role. A household’s identity and address are shared only once an introduction is agreed.
- Service providers: website hosting, email, forms, cloud storage, records and DBS checks, under written terms.
- Advisers and authorities: where reasonably needed or required by law.
Outside the UK
Some service providers may process information outside the UK. We use only those covered by UK adequacy regulations or approved contract terms. For a role abroad, we send a candidate’s profile to the household only with the candidate’s agreement for that role.
How long we keep it
We keep personal information only for as long as we need it for the purposes described in this policy, including to meet our legal, tax and accounting obligations and to deal with any claims.
References are kept with the candidate’s file.
Your rights
You can ask us to:
- give you a copy of the information we hold about you
- correct information that is wrong or incomplete
- delete your information
- limit how we use it
- stop using it where we rely on our legitimate interests
- give you your information in a format you can pass to another organisation
To make a request, email admin@halcyonhousehold.co.uk. We will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first, by email to admin@halcyonhousehold.co.uk or by post to our address above. We will acknowledge your complaint within 30 days, look into it promptly and tell you the outcome.
If you remain unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
Our website uses only cookies necessary for its operation and security. We do not use analytics, advertising or tracking cookies, or third-party tracking services.
Halcyon Household Ltd · October 2026
Halcyon Household
Specialist private household recruitment. Placing exceptional housekeepers within London’s most distinguished private residences.
Registered in England and Wales ·
Company No. 17105010
21 Ellis Street, London SW1X 9AL
Absolute Discretion · Always